Returns

Easy 30-day returns. Hassle-free.

We want you to be completely satisfied with your purchase. If you're not 100% happy, please let us know. What is our return policy?

EASY 30-DAY RETURNS. NO QUESTIONS ASKED.
NO RESTOCKING FEES. NO STORE CREDIT. JUST A REFUND.

If for any reason you are unsatisfied, you may return your purchase within 30 days of delivery for a full refund of the purchase price. All returned items should be in their original condition. Shipping costs, import duties and taxes are non-refundable.

Please allow us five business days to process your refund once the items have been returned.

North American Orders

If your order has not been delivered, you may refuse delivery and the package will be safely returned to us.

If your order has already been delivered, please contact us within 30 days of delivery to request a return. Our Customer Support Team will provide you with an RMA number for confirmation, and the RMA will also be used in the return mailing address.

Gemini Lights (RMA XXXX)
300-1095 McKenzie Ave
Victoria, BC V8P 2L5
Canada

Please note: Original and return shipping costs are non-refundable.

Contact Customer Support Team to submit a return request.

International Orders

If your order has not been delivered, you may refuse delivery and the package will be safely returned to us.

If your order has already been delivered, please contact us within 30 days of delivery to request a return. Our Customer Support Team will provide you with an RMA number for confirmation, and the RMA will also be used in the return mailing address.

Gemini Lights (RMA XXXX)
300-1095 McKenzie Ave
Victoria, BC V8P 2L5
Canada

Please note: Original and return shipping costs, import duties and taxes are non-refundable.

Contact Customer Support Team to submit a return request.