Troubleshooting

Contact Customer Support Team

Experiencing issues with your Gemini Light? Get in touch! We'd be happy to help you. We're available 9am – 5pm PST, Monday – Friday.

Contact Customer Support Team

Troubleshooting

We're sorry to hear your light isn’t working properly. 🙁

Diagnosing the issue with your light can be a little tricky without the right testing equipment available. Three main elements are needed for your light to operate normally – light, battery and charger. If you have access to a spare Gemini Lights set you can try diagnosing the issues by a process of elimination. Swap each component one by one with the other set to see where the problem lies.

If you don't have access to another Gemini Lights set, you'll likely have to send it in for repair or replacement.

Shop Batteries & Chargers
Shop Accessories & Parts
 

Within One-Year Warranty

If your light was purchased from us please contact our Customer Support Team.

Contact Customer Support Team

If your light was purchased from another retailer, please contact the retailer for an exchange or replacement. Gemini Lights retailers have replacement parts available through distribution.
 

Outside of One-Year Warranty

We do provide out-of-warranty service for a fee. The service and repair fee includes diagnostics, servicing, hardware replacements and return postage.

Iris 180 Lumens – $40USD / $50CAD
Xera 800 Lumens – $60USD / $80CAD
Xera 950 Lumens – $60USD / $80CAD
Duo 1400 Lumens – $60USD / $80CAD
Duo 1500 Lumens – $60USD / $80CAD
Olympia 1800 Lumens – $80USD / $100CAD
Olympia 2100 Lumens – $80USD / $100CAD
Titan 4000 Lumens – $80USD / $100CAD

Xera 800 Lamp Head – $40USD / $50CAD
Xera 800 Lamp Head – $40USD / $50CAD
Duo 1400 Lamp Head – $40USD / $50CAD
Duo 1500 Lamp Head – $40USD / $50CAD
Olympia 1800 Lamp Head – $60USD / $80CAD
Olympia 2100 Lamp Head – $60USD / $80CAD
Titan 4000 Lamp Head - $60USD / $80CAD

Please note, we're unable to repair batteries due to battery restrictions in airline transportation.

Our mail-in address for out-of-warranty service:

Gemini Lights
300-1095 McKenzie Ave
Victoria, BC V8P 2L5

Please contact our Customer Support Team to obtain an RMA number before sending in your Gemini Light.

Contact Customer Support Team

The wireless remote is powered by a CR2032 3V lithium battery and it could be that it's run out of juice. We recommend the first step in troubleshooting is to replace the battery. The CR2032 3V battery is commonly found in retail stores like Walmart, Target, or other local convenient stores.

To replace the battery you will need to use a precision Philips screwdriver to remove the four corner screws underneath the remote. Remove the cover to access the PCB holding the CR2032 battery. Swap in a new one and reassemble the unit.

After that you should be good to go! 😀

If problems are still persisting with your wireless remote, please contact our Customer Support Team.

Contact Customer Support Team

The dimming is a thermal protection feature built into the light.

All Gemini Lights require constant airflow in order to dissipate the generated heat from the high-powered the LEDs. Without adequate airflow, the light can heat up quickly and the thermal sensors in the light will trigger a low power mode. In the low power mode, the light cools down rapidly and will revert back to the original mode in 1-2 minutes. The thermal protection feature is there to protect the life of your LEDs.

If you're encountering the thermal protection feature often, there are several things you can try:

In low airflow situations (e.g. uphill climbs or resting), power down the light to Low or Medium. Reserve the High mode for the quick descents.Program the light to suit your needs in low airflow situations. The default modes Low-Med-High are set to 20-60-100% power levels. Try programming the power levels to 20-50-80%.

The performance of a battery drops drastically in cold weather. In -20°C or -4°F temperatures, you can expect a degradation of 50% capacity comparatively to 20°C or 68°F ambient temperature.

If you're often in the cold of winter, you can always carry an extra battery with you to extend runtime.

Shop Batteries & Chargers

We're sorry to hear you've received the wrong charger version. There are a few online retailers that sell our lights internationally and are stocked from a particular distributor. As a result, you may have received a UK charger version.

The good news is our chargers come standard with universal voltage, meaning your charger will work anywhere in the world. You can use a travel adapter to fit your outlet type.

Alternatively, you may purchase a replacement charger that suits your outlet type.

Shop Batteries & Chargers

If you change your mind on the purchase, you may contact the retailer for an exchange or a refund.